Refund policy
We ship tracked to Canada and the United States. Orders process in 2–5 business days and then ship; delivery estimates are measured from dispatch. You're responsible for providing a correct address and for any US customs duties.
www.shopcavie.com · Effective: June 2026
Where We Ship
Cavie currently ships to Canada and the United States only. We do not ship to PO Boxes, freight forwarders, or addresses that cannot be verified by our carrier. We reserve the right to cancel orders where a valid delivery address cannot be confirmed.
Processing Times
All orders are processed within 2–5 business days of purchase confirmation, Monday through Friday, excluding Canadian statutory holidays. During high-volume periods — including product launches, limited drops, and promotional events — processing may take up to 7 business days.
Processing time is separate from transit time. Your order may not ship on the day it is placed.
Shipping Methods
All orders ship via tracked services. The specific carrier used for your order will be confirmed in your shipping confirmation email. Cavie reserves the right to select the most appropriate carrier for your region and order at its discretion.
Expedited or express shipping options, where available, will be shown at checkout. Selecting an expedited method applies to transit time only and does not shorten the processing window.
Estimated Delivery
Estimated delivery times are measured from the date of shipment:
- Canada: 3–8 business days
- United States: 5–12 business days
These are estimates only. Cavie does not guarantee delivery within these timeframes. Delays caused by carrier operations, weather, customs inspection, or other circumstances outside our control are not grounds for a refund or compensation.
Tracked Shipping
All Cavie orders ship with tracking included. A tracking number will be emailed to you once your order has been dispatched. You are responsible for monitoring your shipment using the tracking information provided.
Cavie's return window begins on the date your order is marked as delivered by the carrier, regardless of when you retrieve or open your package. Please monitor your tracking to ensure you are aware of your delivery date.
Duties & Customs
Customers in the United States are responsible for all applicable import duties, taxes, brokerage fees, and any other charges levied by US Customs and Border Protection or any other applicable authority. These charges are not included in the price paid at checkout and are not within Cavie's control.
By placing an order for delivery to the United States, you acknowledge and accept full responsibility for any customs or import charges that may arise. Cavie will not reimburse, absorb, or negotiate these fees on your behalf.
Refusal to pay customs duties resulting in a returned or abandoned shipment does not entitle you to a refund. Cavie is not responsible for packages refused at customs or abandoned by the customer.
Address Accuracy
You are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout. Cavie is not responsible for orders lost, delayed, or undelivered due to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing your order, contact hello@shopcavie.com immediately. We will make every effort to correct the address if your order has not yet been dispatched but cannot guarantee changes can be made once fulfillment has begun.
Re-shipment of orders returned due to an incorrect customer-provided address will be at the customer's expense.
Lost or Undelivered Orders
If your tracking shows an order as delivered but you have not received it, check with neighbours, building management, or any secure parcel location at your address, wait 2 business days as carriers occasionally update tracking prematurely, then contact hello@shopcavie.com within 7 days of the marked delivery date.
Cavie will open an investigation with the carrier on your behalf. Resolutions are subject to the carrier's claims process and timelines. Claims of non-delivery where tracking confirms delivery are not eligible for automatic refund. Cavie will assess each case individually and at its sole discretion.