Refund policy

RETURNS & REFUNDS POLICY
www.shopcavie.com
Effective: September 2026

Every Cavie order is packed with care. Here is exactly what can and can't be returned, so you can shop with confidence.

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PLANNERS

Our A5 binder planners can be returned only if they arrive damaged or with a manufacturing defect. Contact us at hello@shopcavie.com within 14 days of the delivery date shown in your tracking. Include your order number and a clear photo of the issue.

Once we review your request, we will confirm next steps. Approved claims are issued as store credit. We may ask you to send the planner back before credit is issued. If we do, we cover the return shipping.

Planners are not eligible for return because of a change of mind, a colour preference, or normal wear after use.

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FINAL SALE ITEMS

Inserts, dashboards, accessories and all other items are final sale. They cannot be returned or exchanged. Inserts are printed to order, so please check your selections before you check out, including the layout, the week start day and whether you chose dated or undated.

If a final sale item arrives damaged or has a printing error, contact us within 14 days of delivery with your order number and a photo, and we will make it right.

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LOST OR DAMAGED IN TRANSIT

If your tracking shows your order as delivered but it has not arrived, or it arrives damaged, contact us within 14 days of the delivery date shown in your tracking. We will work with the carrier to resolve it.

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CHANGES AND CANCELLATIONS

We begin processing orders quickly. Changes or cancellations can only be made within 2 hours of purchase. Contact hello@shopcavie.com as soon as possible.

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QUESTIONS

Email hello@shopcavie.com. We reply within 24 to 72 hours.