Terms of service

CAVIE — TERMS AND CONDITIONS

AGREEMENT TO TERMS

These Terms and Conditions (the "Terms") constitute a legally binding agreement between you ("you," "your," or the "Customer") and Cavie ("Cavie," "we," "our," or "us"), governing your access to and use of www.shopcavie.com (the "Site") and all transactions conducted on it. By accessing this Site or placing an order, you accept and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must stop using the Site, and you are not permitted to place an order.

These Terms, together with Cavie's Returns and Refunds Policy, Shipping Policy, and Legal Notice (collectively, the "Policies"), constitute the entire and exclusive agreement between you and Cavie with respect to their subject matter, and supersede all prior and contemporaneous understandings, agreements, representations, warranties, and communications, whether written or oral.

At checkout, you will be required to confirm your acceptance of these Terms before your order can be processed. That confirmation constitutes your express, documented, and legally binding consent to these Terms and all associated Policies. Records of that confirmation are retained by Cavie and may be relied upon in any dispute, chargeback proceeding, or legal action.

WHO WE ARE

This Site is owned and operated by Cavie, a lifestyle planning brand operating under the laws of the Province of Ontario, Canada. All inquiries should be directed to hello@shopcavie.com.

ELIGIBILITY

You represent and warrant that you are either (i) 18 years of age or older, or (ii) at least 14 years of age and have obtained the express, verifiable consent of a parent or legal guardian prior to placing any order or using this Site in any manner. By accessing this Site or completing a purchase, you represent and warrant that at least one of these conditions is satisfied.

You further represent and warrant that you are not located in, under the control of, or a national or resident of any country or territory subject to applicable Canadian or international trade sanctions, export controls, or embargo that would prohibit or restrict the contemplated transaction.

PRODUCTS AND INVENTORY

All products offered on this Site are subject to availability and are offered in limited quantities at Cavie's sole discretion. Cavie reserves the right, without notice and at any time, to discontinue, modify, or limit the availability of any product, colourway, SKU, or product line. The display or description of any product on this Site does not constitute a representation, warranty, or guarantee of its availability, and does not give rise to any obligation on the part of Cavie to fulfil an order for any such product.

Product images are reproduced as accurately as digital technology permits. Despite Cavie's efforts to accurately represent its products, minor variations in colour, texture, or finish between the digital representation and the physical product are inherent to the manufacturing process and the limitations of digital display. Such variations do not constitute a defect, misrepresentation, or grounds for a return, refund, or any other claim.

Accessories, including without limitation charms, pen loops, dividers, sticker sheets, and protective covers, are sold separately and are not included with any planner, binder, or bundle unless explicitly stated in the relevant product listing. No inference, implication, or assumption to the contrary shall be given any effect.

PRICING AND PAYMENT

All prices displayed on this Site are denominated in Canadian Dollars (CAD) unless otherwise expressly stated. Cavie reserves the right to modify any price at any time and without prior notice. The price applicable to your order is the price confirmed at the time your order is accepted by Cavie, as evidenced by Cavie's order confirmation.

Customers placing orders for delivery to the United States will be charged the price as listed on the Site. Currency conversion from CAD is performed by your payment provider at their applicable exchange rate. Cavie bears no responsibility for exchange rate fluctuations, foreign transaction fees, or any other charges imposed by your financial institution in connection with currency conversion.

By submitting payment information in connection with any order, you represent and warrant that (i) you are authorised to use the payment method submitted, (ii) all payment information provided is true, accurate, current, and complete, and (iii) you will promptly notify Cavie of any changes to that information. Cavie reserves the right to verify payment information and to cancel any order where payment verification is unsuccessful.

ORDER ACCEPTANCE

The receipt of an automated order confirmation email following submission of your order does not constitute acceptance of your order by Cavie, nor does it give rise to any binding contractual obligation on the part of Cavie to fulfil the order. Cavie reserves the right, at its sole discretion, to refuse, cancel, or limit any order at any time and for any reason, including without limitation unavailability of stock, inability to verify payment, suspected fraudulent, abusive, or bad-faith activity, errors in pricing or product description, or any other circumstance Cavie deems relevant.

In the event that Cavie cancels a confirmed order for reasons attributable to Cavie, a full refund of the amount paid will be issued to the Customer's original payment method within five to ten (5–10) business days. This refund constitutes Cavie's sole and entire liability to the Customer in respect of any such cancellation.

INTELLECTUAL PROPERTY

All content on or accessible through this Site, including without limitation all text, images, graphics, product designs, packaging designs, logos, trade names, trademarks, service marks, trade dress, slogans, taglines, and software, is the exclusive property of Cavie or its licensors and is protected by the Copyright Act, R.S.C. 1985, c. C-42, applicable Canadian and international trademark law, and all other applicable intellectual property legislation and international treaties.

No content from this Site may be reproduced, republished, transmitted, distributed, displayed, sold, licensed, modified, adapted, or used to create derivative works, in whole or in part, for any purpose whatsoever, whether commercial or non-commercial, without the express prior written consent of Cavie. Any unauthorised use of Cavie's intellectual property may give rise to a claim for damages and may constitute an offence under applicable law.

DATA AND PRIVACY

Cavie collects, uses, retains, and discloses personal information in compliance with the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5 (PIPEDA), as amended, and all applicable provincial privacy legislation. By using this Site, you consent to the collection, use, and disclosure of your personal information as described in these Terms and Cavie's Privacy Policy.

Cavie may use your personal information to process and fulfil your orders, communicate with you regarding your account, orders, or inquiries, send marketing and promotional communications where you have provided the requisite consent, improve the Site and its content and product offerings, conduct internal analytics and business planning, and enforce these Terms and Cavie's associated Policies.

By subscribing to Cavie's newsletter, opting in at checkout, or otherwise providing consent to receive commercial electronic messages, you consent to receiving such messages from Cavie in accordance with Canada's Anti-Spam Legislation, S.C. 2010, c. 23 (CASL). You may withdraw such consent at any time by using the unsubscribe mechanism provided in any commercial electronic message, or by contacting Cavie at hello@shopcavie.com.

PROHIBITED USE

You agree that you shall not use this Site, in whole or in part, for any purpose that is unlawful, abusive, fraudulent, harmful, or otherwise prohibited under applicable law or these Terms. Without limiting the foregoing, you shall not: submit any false, misleading, or fraudulent information in connection with any order or account; attempt to gain unauthorised access to any part of the Site, its infrastructure, or any system or network connected to it; introduce, transmit, or upload any virus, worm, trojan horse, malware, ransomware, or other malicious code; use any robot, spider, scraper, data mining tool, or other automated means to access, collect, copy, or monitor any portion of the Site or its content without Cavie's express prior written consent; engage in any conduct that could disable, damage, impair, or overburden the Site or its infrastructure; or use the Site to harass, threaten, defame, or otherwise harm Cavie or any third party.

Any violation of this section may result in the immediate termination of your access to the Site, the cancellation of any pending orders, and referral to the appropriate law enforcement or regulatory authorities.

DISPUTE RESOLUTION

In the event of any dispute, controversy, or claim arising out of or in connection with any purchase made through this Site, you agree, as a condition of having completed a purchase on www.shopcavie.com, to first contact Cavie directly at hello@shopcavie.com and make a genuine, good-faith effort to resolve the matter through direct communication before initiating any chargeback, payment reversal, third-party dispute, arbitration, or legal proceeding of any kind.

The initiation of a chargeback, payment dispute, or any third-party claim, whether through your payment provider, financial institution, PayPal, or any other platform, without first contacting Cavie and affording Cavie a reasonable opportunity to resolve the matter, constitutes a material breach of these Terms. In such circumstances, Cavie reserves the right to contest any such dispute or chargeback to the fullest extent available, relying upon your checkout acceptance record, these Terms and Policies, order documentation, carrier tracking confirmation, and all other available evidence. Cavie further reserves the right to recover from you any chargeback fees, administrative costs, or losses sustained as a result of any dispute ultimately resolved in Cavie's favour, to the fullest extent permitted by applicable law.

The aggregate liability of Cavie in connection with any dispute arising from a purchase on this Site shall not exceed the total amount actually paid by you for the specific order giving rise to the claim. Cavie shall not be liable for any indirect, consequential, incidental, special, punitive, or exemplary damages of any nature in connection with any such dispute.

GOVERNING LAW AND JURISDICTION

These Terms and all matters arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without reference to any conflict of law principles that would result in the application of the laws of any other jurisdiction. You irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario for the determination of any dispute arising out of or in connection with these Terms.

CHANGES TO TERMS

Cavie reserves the right, at its sole discretion, to amend, modify, update, or replace these Terms at any time and without prior notice. All amendments take effect immediately upon posting to this Site. Your continued access to or use of this Site, or placement of any order, following the posting of any amendment to these Terms constitutes your acceptance of the amended Terms. It is your responsibility to review these Terms periodically.

CONTACT

hello@shopcavie.com www.shopcavie.com